Frequently Asked Questions
Got questions? We've got answers!
Refunds
Shipping costs are generally non-refundable, except in cases of damaged or defective items.
We realize everyone is different and we feel you shouldn't have to pay for a product that doesn't work for you. We want you to be 100% satisfied with your purchase, and we stand by the quality of our products. If you are not completely satisfied with your purchase, you may contact us within 30 days of your order and we will either replace, exchange or refund your purchase upon receipt of your returned product. If you have a product that you would like to return, please call Customer Service at (800) 279-7282.
You have 30 days from your purchase date to initiate a return. After 30 araw, returns can no longer be accepted.
Pagpapadala & Handling
Absolutely! You will receive a tracking number once your order is shipped.
All International customers are responsible for any additional duties & taxes. All International orders ship via United States Postal Service and are estimated at 7-10 days for delivery. If you have trouble with placing an International order, please use PayPal for the method of payment.
Want your package quickly? Get a quote by entering your country, state and zip code in the Shopping Cart. Fast shipping via Ground, Next Day Air and Standard Overnight options available from FedEx.
We ship all orders within 24 hours of receipt, Monday through Friday. Your order will be shipped via FedEx or United States Postal Service, depending on the size of the order. It is our goal to get your products to you as quickly as possible. All orders are shipped from California and usually take between 3 to 7 business days to arrive.
Order Management
Modifications are possible if the order hasn't been processed
Address changes are possible if the order hasn't been shipped yet. Contact us immediately for help.
Orders can be canceled before they are shipped. Reach out to our customer support for prompt assistance.
Skin Concerns
Yes. Our formulas are steroid-free, non-toxic, and safe for daily use on sensitive or compromised skin.
Yes. TriDerma products are gentle and safe for all ages, including babies. They are free from steroids, cortisone, and common irritants.
Yes. Regular use of gentle, therapeutic skincare products can help relieve dryness, scaling, pamumula, and itching. Consistent moisturizing is essential.
Psoriasis is a lifelong condition with periods of flare-ups and remission. While it may improve or even clear up temporarily, it typically does not go away permanently without treatment.
No. TriDerma products are steroid-free and cortisone-free. We use a blend of powerful botanicals to provide effective, gentle relief.
TriDerma offers specialized products like Diabetics Foot Defense and Bruise Defense Healing Cream, formulated to soothe, protect, and speed healing.
TriDerma offers steroid-free creams and washes formulated with healing botanicals like AP4® Organic Aloe, known to calm, soothe, and repair irritated skin.
Apply 1–3 times daily to affected areas, or as needed, especially after bathing or when skin feels dry or itchy.
Yes. A dermatologist can confirm your diagnosis, recommend treatments, and monitor progress. Severe cases may require prescription therapies.
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
We use our proprietary AP4® Organic Aloe Complex and therapeutic botanicals to deliver fast, gentle relief without steroids or harmful ingredients.
Our products provide targeted healing using botanical ingredients without steroids, offering gentle, effective care for sensitive, at-risk skin.
Look for fragrance-free, steroid-free, non-greasy formulas with healing ingredients like aloe vera, urea, vitamins, and anti-inflammatory botanicals.
Our Psoriasis Control Cream and Psoriasis Control Shampoo are specially formulated to relieve itching, namumutlak, and redness. The Fast Healing Cream also supports skin recovery.
Diabetes can slow healing and increase the risk of infection. Proper skincare helps prevent dryness, cracking, and wounds that can become serious.
Other FAQs
No, we have never, and will never test any products on animals. You will find a cruelty-free symbol on our product boxes and labels.
Yes, of course you can. We recommend putting the TriDerma cream on first so it is closest to your skin. Then you can apply other products on top.
Yes. Regular use of gentle, therapeutic skincare products can help relieve dryness, scaling, pamumula, and itching. Consistent moisturizing is essential.
Yes, please subscribe to our mailing list and follow us on social media @TriDerma to learn about our current promotions and sales!
Yes, TriDerma has several skin products that are FSA (Flexible Spending Account) and HSA (Health Savings Account) eligible. They can be found here.
Everyone is different and therefore the time to see results will vary from person to person. For best results, we recommend using most products twice a day. For hard-to-heal skin irritations, you can use the cream throughout the day as often as possible. Since there is no cortisone or steroids in our products, they are safe to use as often as necessary.
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Each product is coded with a lot number and expiration date either on the box, lid or crimped on the end of the tube. Most of the products have an average shelf life of 2 taon.